For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Awful first impressions of Virgin Media. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Options. Go to solution. Hi Virgin Media, I'm also having the exact same problem. There’s even no BT wall socket. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Hi Tony, which product would you recommend from Amazon?. But I have no Virgin Media Wall socket in my house. Networking and WiFi. It has two outputs on the left of the wall box. remove the VM wall box 2. If you're happy with this and for the charge we can make the arrangements for you 🙂. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Mobile Your Account. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). No, any cables within the house can be touched as much as the householder wants to touch them. Apparently the connection from there’s been cut off. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). If it is a loose cable only, you will need one of these to connect the Quickstart cable. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. On the day of activation, connect your new router to the master phone socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. This is where your broadband signal is strongest. No, the ethernet cable is for a wired device if you have one. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Account - Cable. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. • Check the connection is tightly connected, it will make a 'click' noise. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The cable on the right looks like is for a Freeview TV antenna. VM BB TV Landline. on 15-02-2022 10:03. The connector with the yellow label looks like your VM connection, the other two look like satellite. Account - Cable. I have gone through several videos and found that there should be wall socket inside your home. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Stream from Virgin Media. Hi , Welcome to our Community Forums and thanks for your post. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. I have a Virgin Media wall socket, it's the white box in Picture 1. Stay safe online. The cables from the external box lead to a Bt open reach socket and a blank socket. Location. Browse Virgin Media Virgin Media Community. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. You can just disconnect the flylead from the isolator tho as it has a barrel on it. and view the images for a range of different wall box options. It is likely you will be waiting a few days. Inside the External Wall Box – FTTP RFoG Node. Luckily, most newer computers have one already. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. Verify that the white cable is securely connected to the Virgin Media wall socket. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. ) Options. on 21-02-2023 19:59. It allows your computer to send information along your network. Sign in . Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Please help as I need the. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). If it is a loose cable. You need a small spanner to remove this, then push the provided connector over the exposed end. 1 [or 192. I was never asked if I had a wall box. . SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Hi. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. 1 Kudo. can someone contact me about moving a TV point please. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. --. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. So tiny joule protectors must be safe. I'm very sorry for any issues you've had in speaking with the team. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. 1 [or 192. I found this wire that looks like Cable con 3. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If there. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. Wall Socket. VM BB TV Landline. I have a Virgin Media wall socket, it's the white box in Picture 1. QuickStart, set up and connections. This video will show you how to install a Virgin Media extension cable. Sorry to hear of the lack of wall socket on the inside of your property. 237 global ratings. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 1. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. Don’t worry that it is not a threaded plug. Most Virgin Media customers will receive a Hub 3 router. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. . Switched On Families. A non-split socket will have the sockets and screws in the middle. plug that extended cable into the. Adduxi. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. QuickStart, set up and connections. on 31-12-2021 10:47. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Pop them out and see. on 15-04-2023 16:54. I unscrewed it and there is a male isolator inside the box. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Options. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 22-12-2022 19:19 - edited 22-12-2022 19:20. Call the Pre-installation and delivery team on 0800 052 1734. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. We would like to show you a description here but the site won’t allow us. . Project Lightning is Virgin Media’s latest expansion of their network,. It works fine and my router (which is the black box in Picture 2),. Some properties do not have a wall socket, only a cable. Rob. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I highly doubt my landlord will allow a virgin coax. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. 100. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. If you have been given a Quickstart pack, but. Wish this was made clearer when. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. I only found an openreach mastersocket 5c in the flat. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If however the socket itself has been removed you will need assistance. Hello, my isolator cable does not fit into the virgin media wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Tudor. In response to robertdwhite. In the UK, one is rarely seen in 20 years. Don’t plug the power cable into a plug socket yet. Options. But the coaxial cable came with the kit is cable con 4. 4 out of 5. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. Many thanks Krysia - 4353656 - 2. The box and cables may have been removed by the previous occupiers. From that brown box on the wall trace the cable to the inside. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. ) The hub will be in here too. These are designed to push over the screw thread on the socket. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. #2. It could be that a previous owner has cut the cabling out. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. 3 weeks ago. There should be a wall mounted box somewhere inside that has an F socket on it. A Ti-Vo was installed in one of the upstairs bedrooms. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. . Got my virgin media self install kit but I don't have a virgin socket. you should start your own thread but as general help. the 2 wires end up inside the wall, I cannot see further where it is leading to. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Get the Hub ready by connecting the wires. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Try tracing the cables back to the house from the brown box outside. , , Virgin Media. Stay safe online. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Mobile Your Account. Last edited: 21 Jul 2010. Vonage 2nd line. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. The cable could be hidden within, or behind, furniture. I'm sorry to see you're struggling to find the connection which leads in to the property. I found this which seems to be hollow. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. If you can get Quickstart, you can choose one of two delivery options. 4 out of 5 stars. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. Plug the cables into the Hub. #12. Networking and WiFi. Sign in . Options. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. Try that and see if you can connect. However, I do not have any of the specified wall sockets available. 168. Could an engineer be arranged to install please as my account is due to go live today. Everything is converted to specialised triple screened coaxial cable. You can also check for a loose cable as not all properties have a socket. Hey @Kaj_Barylka, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Could a VM engineer be boo. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Sometimes there is no wall box, just a trailing cable. . Get virgin engineer to move the wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). Hello, i registered VM broadband and scheduled to delivery on 1st September. Re: No wall socket. I've got 2 wall sockets that I think are likely. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. But I have no Virgin Media Wall socket in my house. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't. The other is marked TV, & this is used for TV & Broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. . This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 3. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. on 03-08-2020 18:05. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. I've looked for an external box but cannot. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Let us know if there's any further issues. Re: Wall socket. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. It may just be a cable rather than an internal wall box. You may need to use the. That is the correct fitting, it should push on unless its too loose inside the large housing. Manage Your Account. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The power supply must fit the correct way round. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Kindest regards,. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Can you fit the Cable con 3. 14,065. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. Past occupiers of your property may have removed. £8p/m extra or included with Gig1 or Volt. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. however the previous tenant had BT. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 22-10-2022 20:58. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. Chris. both appear. 168. Welcome to the community and thanks for taking the time to post here on the forums. Any extension that you create after the main socket is your responsibility. 19 minutes ago. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Verify that the white cable is securely connected to the Virgin Media wall socket. Tudor. New Install Assistance. Virgin Media;. on a domestic hub you look at the values thus. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. A network adapter – you’ll need this for every computer you want to connect. But I also guess that from the external wall to to the internal wall, the coax will not be affected if you did wish to add an. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Virgin Mobile. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. 132Mb average speed. Sign in . So you can either unscrew this one & push on the connector provided in the Quick Start pack. Damaged Wall socket. I don't have an outside box at all. I need to plug the isolator cable into the Virgin Media wall socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. We would like to show you a description here but the site won’t allow us. To get the cable removed or reburied, I'll need to get. I was told when purchasing the broadband package that fi. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Plug the cables into the Hub. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. pls contact me ASAP . Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Posts. Sorry to hear of the install delay caused by the wall. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Very poor advice. Up to 3 WiFi Pods if needed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. just moved in, can see the brown cable coming in from outside but there's no VM. cable from wall. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Checked every room in the new house but there were none. Be aware it may complicate things though if you do come to order cable in the future. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Aug 8, 2011. Entertain me; Broadband Deals. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. That is a rooftop aerial outlet for Freeview TV. I'm sorry to hear about the missing wall socket. Virgin Media FTTP. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Mark as New; Bookmark this message;. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Sometimes there is no wall box, just a trailing cable. 168. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Looks like the cable is possibly there but not connected. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Virgin Media don’t do any Fibre connections to inside the house. Not all properties have a socket. There are two options for to your TV. . Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Browse Virgin Media Virgin Media Community. . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. cable from wall. 2. (I did this video to help/guide new engineer as I did not find any for my self when I started. ) The hub will be in here too. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. Entertain me; Broadband Deals. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Home Phone. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. on 08-01-2023 20:46. Stream from Virgin Media. My Virgin Media App. Phone. Options. Mobile Your Account. Chris. Tudor. 29-12-2022 20:58 - edited 29-12-2022 21:00. On your installation day, your engineer will arrive in a. If so you would need a maned install. I will private message you now to confirm your details. The coax cable from the study can be used for the other 360 box in the kitchen. Call the Pre-installation and delivery team on 0800 052 1734. Learn more. Broadband. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. We would like this to be re-located please into our living room on ground floor. You should see a cable going through the wall and if you trace this inside, you should get the cable.